Lost & Found at Changi Airport: What You Should Know
Within airport premises
Approach the nearest Information Counter or flag down a Changi Experience Agent (CEA). They’ll help you file a Lost and Found report.Left on the plane or in-flight
Visit the Lost and Found counter at the baggage claim area or contact the appropriate ground handling agent for your airline.
2. Ground Handling Agents: Who to Contact
| Airline / Terminal | Handling Agent | Contact Details |
|---|---|---|
| Terminals 1 & 3 | dnata Singapore | Hotline: 1800 723 1423 (T1: 24 hrs; T3: 08:30–02:00) Overseas: +65 6723 1188 |
| Terminal 4 | dnata Singapore | Hotline: +65 6581 1595 (08:30–02:00) Email: baggageservicesSG@dnata.com |
| Singapore Airlines (T2 & T3) | SATS (SIA) | Hotline: +65 6597 4501 (07:30–23:30); file delayed baggage report online. |
| Other airlines (T1–T3) | SATS / GTRSG | Hotline: +65 6597 4500 (07:30–23:30) |
| Other airlines (T4) | GTRSG | Hotlines: +65 6321 5103 / +65 6321 5102 (24 hrs) |
3. What to Do After Leaving the Airport
File a report via the iChangi app (using "MAX" virtual assistant), or go to the Changi Airport website to submit a Lost & Found form.
Jewel Changi Airport: You can approach Experience Concierge counters on B2, L1–L5 to seek help for lost items.
4. Reporting & Collection Tips
In your report, include:
Detailed item description (brand, colour, unique features)
Where and when you last had it
Photo of the item, if available
Collection: If found, you'll receive instructions on which counter to visit. Someone authorized can collect it on your behalf if you're unavailable—but be sure to provide a letter of authorization and valid IDs.
Delivery: If you’ve left Singapore, Changi may allow courier delivery—at your expense—or allow someone in Singapore to collect it for you.